PAIA Manual

How to request access to records held by Handhaaf under the Promotion of Access to Information Act.

Legal & privacy: PAIA Manual

Access to information under the Promotion of Access to Information Act, 2000.

Common questions about the Handhaaf platform.

Quick answers on what the suite covers, how offline sync works, integrations, security and rollout — and where to go next.

• What is Handhaaf? — Handhaaf is a connected operations platform for industrial teams — asset management, condition monitoring, work orders, inventory and predictive analytics in one suite. Each app (VOORSPEL®, KOLLIG®, BESKIKBAAR®, WERKSMAG®, VOORSIENING®, STOLO® and HAAFEXCHANGE®) covers a part of the operation and they all share the same data.
• Which apps are included in the suite? — The core suite covers prediction & analytics (VOORSPEL®), condition monitoring (KOLLIG®), equipment effectiveness (BESKIKBAAR®), workforce & work management (WERKSMAG®) and supply & inventory (VOORSIENING®) — plus STOLO®, the app hub where you can install add-ons like Repeat Jobs, Bookings and ESKIA® (learning & development).
• Does Handhaaf work offline or in low-connectivity sites? — Yes. The apps are local-first: technicians can create work orders, complete inspections and capture photos with no signal at all. Changes queue locally and sync to the workspace automatically when connectivity returns.
• Can Handhaaf connect to our ERP or accounting system? — The Integrations catalogue covers ERP and accounting systems (SAP, Dynamics 365, NetSuite, QuickBooks, Sage, Xero), cloud platforms (AWS, Azure, Google Cloud) and productivity tools (Microsoft 365, Google Workspace, Slack) — syncing items like suppliers, purchase orders, assets and schedules.
• How does the purchase-to-stock workflow work? — Low stock, a forecasted failure or a technician's part request on a work order can raise a purchase request. Once approved it becomes a purchase order; when the goods are received, stock levels update and the requester is notified — the technician sees the part arrive without chasing the storeroom.
• Is our operational data secure? — Workspace data is partitioned per organization and tenant-scoped end to end. Access is role-based (viewer, member, admin, owner), credentials for third-party integrations are stored server-side and never shown again, and audit logging records activity across the workspace.
• How long does implementation take? — Most teams are capturing work within days: import your asset register, set locations and teams, and connect sensors where needed. Industry templates and the app catalog let you roll out capability by capability instead of a big-bang rollout.
• Do we need sensors to benefit, or can we start without hardware? — You can start with the CMMS layer — work orders, assets, inventory and schedules — with no hardware at all. Condition-monitoring sensors add live telemetry and prediction on top when you're ready.
• Can we migrate from our current CMMS or spreadsheets? — Yes. Asset registers, parts catalogues and maintenance plans can be imported, and integrations can keep ERP-side records in sync during transition. Our team can help structure the migration in a demo or onboarding session.
• How is pricing structured? — Pricing is tailored to your operation — the assets you monitor, the apps you use and the hardware you deploy. Use the pricing page's estimator for a ballpark, or book a demo for a tailored quote.
• What support is available after rollout? — The Help Center covers setup guides and how-tos, Handhaaf Academy offers structured courses for your team, and customers get in-app messaging and direct support channels for issues that need a human.
• Can external contractors or customers get limited access? — Yes — external users can be invited with scoped viewer or member roles, with optional expiry dates, so contractors and customers see only what they need.

Questions about records?

Our Information Officer can help.