Create and assign work orders

Raise a work order with the detail a technician needs, and route it to the right person.

A work order is a unit of work on an asset — what needs doing, where, by whom and by when. Clear work orders are the difference between a fix and a callback.

• Raise a work order

Assign to a named technician when the job is specific; to a group or shift when whoever is free should pick it up. Unassigned work sits in the backlog until a planner schedules it.

• Assign well
• Priority drives queue order — reserve Critical for production-stopping work.
• Estimated hours feed capacity planning; fill them in when you can.